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+234 701 2222 377

primersystems2023@gmail.com

Refund Policy

Effective Date: September 1st, 2023

This Refunds Policy describes the refund process for purchases made on the website www.primersystems.com.ng (the “Website”), owned and operated by Primer Logic Systems (“we,” “us,” or “our”). We strive to provide a satisfactory experience for our customers and maintain transparency regarding our refund policy. This policy applies to online courses for digital marketing sold through our Website.

  1. Refund Eligibility

1.1 Eligible Courses: Our refund policy applies to purchased online courses that have not been accessed or partially accessed within 30 days from the date of purchase. Once a course has been accessed or partially accessed, it is considered consumed, and the refund eligibility ceases.

1.2 Eligible Circumstances: We offer refunds in the following circumstances:
a) Technical Issues: If you experience technical difficulties that prevent you from accessing the course content despite reasonable efforts on your part and our support team’s assistance.
b) Dissatisfaction: If you are dissatisfied with the course content, quality, or delivery, and have communicated your concerns to our support team within the 14-day refund eligibility period.

  1. Refund Process

2.1 Refund Request: To request a refund, you must contact our support team via email at primerystems2023@gmail.com within 30 days from the date of purchase. Please include your order details and a detailed explanation of the reason for your refund request.

2.2 Verification: We may require additional information or clarification to assess your refund request. Please cooperate and provide accurate and timely responses to expedite the verification process.

2.3 Refund Decision: Once we receive your refund request and complete the verification process, we will notify you of our decision via email. If your refund request is approved, we will initiate the refund within a reasonable timeframe, typically within 14 days.

  1. Refund Method

3.1 Original Payment Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to determine an alternative refund method.

  1. Non-Refundable Items

4.1 Completion Certificates: Course completion certificates obtained through our online courses are non-refundable.

  1. User Responsibilities

5.1 Course Access: It is your responsibility to ensure that you have the necessary technical requirements and access to the course content before making a purchase. Please review the course details and system requirements provided on our Website.

5.2 Account Security: You are responsible for maintaining the security of your account credentials. If any unauthorized access or use of your account occurs, please notify us immediately.

  1. Changes to the Refunds Policy

6.1 We reserve the right to modify or update this Refunds Policy at any time. Any changes will be effective when we post the revised policy on our Website. We encourage you to review this policy periodically for any updates.

  1. Contact Us

If you have any questions or concerns about this Refunds Policy or our refund process, please contact us at:

Primer Logic Systems, 4 Mika Abdulkadir, Karu Site Abuja, Nigeria Email: primersystems2023@gmail.com

Please note that this Refunds Policy applies solely to purchases made through our Website and does not cover any third-party websites or services linked to or from our Website.

You can send a WhatsApp message to +2347012222377

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